1. Reports
Send abuse, infringement, phishing, malware, spam, unlawful content, data disclosure, law enforcement and urgent legal reports to legal(at)rocket.domains. Include enough detail for investigation: domain, URL, IP, mailbox, headers, logs, screenshots, timestamps with time zone, evidence of rights or authority, legal basis, requested action, contact name and contact email.
2. Review and action
Rocket Domains may review reports, request more information, forward reports to customers or providers, preserve evidence, suspend services, remove content, block DNS, lock domains, restrict email, notify registries or authorities, or decline action where reports are insufficient, disputed, abusive, anonymous, overbroad or outside Rocket Domains’ control.
Reports from courts, regulators, law enforcement, registries, registrars, ICANN-related bodies, trusted notifiers, payment processors, child safety organisations, security providers or upstream suppliers may result in immediate action without prior notice to the customer.
Rocket Domains may forward a complaint to the customer or alleged infringer, request a response, request evidence of rights or authority, temporarily disable access, lock or redirect DNS, suspend mailboxes, quarantine files, block sending, remove hosted material, preserve evidence, disclose information where legally permitted or required, restore material if a complaint is not substantiated, or take any other action Rocket Domains considers appropriate. Rocket Domains does not undertake to adjudicate all disputes, police the internet, or monitor customer content proactively.
3. No general monitoring duty and voluntary safety actions
Rocket Domains does not undertake, and nothing in these Terms should be read as creating, a general duty to monitor customer content, websites, files, emails, DNS records, domains, subdomains, messages, apps, backups, uploads, user submissions or customer systems. Customers remain responsible for what they and their end users create, upload, transmit, store, publish, configure, link to or make available.
Rocket Domains may nevertheless, voluntarily or where required by law, use automated tools, manual review, reputation systems, abuse feeds, antivirus tools, spam filters, malware scanners, blocklists, registry reports, payment-network reports, trusted-notifier reports, customer reports, supplier notices and law-enforcement requests to detect, prevent, restrict, preserve, remove, disable, quarantine or report suspected abuse. Any such action is discretionary, does not make Rocket Domains the publisher, editor, controller or guarantor of customer content, and does not create a promise to find or remove any other content.
4. EU Digital Services Act and UK Online Safety Act trigger language
Where a service or customer configuration is, becomes or may become subject to the EU Digital Services Act, UK Online Safety Act or similar online-safety, intermediary, marketplace, platform, user-to-user, hosting, search, content-moderation or notice-and-action laws, Rocket Domains may require additional customer information, age/access controls, risk assessments, reporting processes, complaints processes, moderation settings, transparency information, takedown procedures, emergency escalation processes, record-keeping or contractual commitments.
Customers must not configure or use Rocket Domains services as a social network, public forum, file-sharing network, marketplace, high-risk user-to-user platform, adult-content service, dating service, livestreaming platform, search engine, public app store, public communications platform, or child-directed service unless the applicable order expressly permits that use and the customer has implemented the legal, safety, content-moderation, reporting, age-assurance, risk-assessment and privacy controls required by law and by Rocket Domains.
If Rocket Domains receives a notice, complaint, regulator request, law-enforcement request, platform-safety report, trusted-notifier report, court order or supplier demand relating to customer content or customer services, Rocket Domains may act in a timely, diligent, proportionate and good-faith manner. Depending on the circumstances, Rocket Domains may acknowledge receipt, ask for more detail, forward the report, request a customer response, issue a statement of reasons, provide appeal or restoration information where legally required, remove or disable access to specific content, suspend service, preserve evidence, notify authorities, or decline action where the report is insufficient or outside Rocket Domains’ control.
Where Rocket Domains becomes aware of content or activity that appears to involve child sexual abuse material, terrorist content, a credible threat to life or safety, exploitation, trafficking, non-consensual intimate imagery, sanctions evasion, serious fraud or another serious offence, Rocket Domains may remove, disable, preserve, report or disclose relevant information to competent authorities, upstream providers, registries, registrars, security partners or affected persons as permitted or required by law.
5. Copyright, intellectual property and U.S. notice process
Rocket Domains is based in the United Kingdom and does not currently state in these Terms that it has a U.S. establishment or a registered DMCA designated agent. Unless and until Rocket Domains publishes a current DMCA designated-agent registration in the U.S. Copyright Office directory and on its website, legal@rocket.domains is an operational copyright, abuse and legal-notice address, not a representation that Rocket Domains has appointed a statutory DMCA agent or obtained any particular U.S. safe-harbour protection.
Even without a registered DMCA agent, Rocket Domains may receive and process copyright, trademark, design right, patent, passing-off, counterfeit, piracy, illegal streaming, unauthorised software, licence-key, image, font, template, database-right or other intellectual-property complaints at legal@rocket.domains. Notices should identify the work or right claimed, the exact URL, domain, account, file path or other location, evidence of ownership or authority, the legal basis for the complaint, contact details, a good-faith statement, and enough information for Rocket Domains to locate and assess the material.
Rocket Domains may disable, remove, quarantine, suspend, de-index, block, redirect, lock, preserve or restore disputed material in its discretion and, where appropriate, may forward complaints to the customer or alleged infringer. A customer who submits a counter-notice or restoration request represents that it has the rights claimed, accepts responsibility for the content, and will indemnify Rocket Domains and the Rocket Protected Parties for any resulting dispute, claim or liability.
For U.S.-facing hosted or user-uploaded content, Rocket Domains should consider whether to register a DMCA designated agent with the U.S. Copyright Office. If it does so, Rocket Domains should publish the same agent contact details on its website, keep them current, renew/update the registration as required, and align this policy with the formal DMCA process. Until then, this policy is an operational notice-and-action process designed to reduce risk and protect users, rightsholders and Rocket Domains; it is not a promise that any U.S. statutory safe harbour is available.
6. Repeat infringers and serious abuse
Rocket Domains may suspend, restrict or terminate customers, accounts, domains, hosting, websites, mailboxes, apps or services that repeatedly or seriously infringe rights, receive substantiated abuse reports, evade enforcement, submit false counter-notices, use false identities, fail to remediate compromise, or create repeated legal, security, network, supplier or reputational risk. Repeat-infringer and serious-abuse determinations are made by Rocket Domains acting reasonably and in good faith, taking account of the nature, frequency, severity, evidence and remediation history.
Accounts or services used for repeated or serious infringement, malware, phishing, spam, child safety harm, terrorist or violent extremist content, fraud, domain abuse, unlawful content, high-risk use or security compromise may be terminated without refund and referred to appropriate authorities.