When you utilise and benefit from our services, you’re entrusting us with your personal and business data. We appreciate that to be an immense responsibility and do everything we can to safeguard your data and keep you in control of it.
Effective Dec 1, 2018
We respect privacy of our visitors, users and customers and are committed to safeguarding your personal information. By visiting any of our sites you are accepting the practices described in this Privacy Notice. We collect no personally identifiable information about you when you visit our site unless you choose to provide that information to us or as outlined in this policy and our Terms and those of our associates, partners, and service providers (collectively the “Agreements”
We deliver a range of services to our valued users 24/7/365 for their domains, email, and website needs and online presence in various ways. Our services include:
- Domain name registration, back order, transfer, forwarding and parking
- E-mail and spam protection
- Website builders and hosting
- Security and SSL Certificates
- Domain WhoIS privacy service
You may utilise our services in various ways to manage your privacy. For instance, you may sign up for a Rocket Domains Account if you wish to register, transfer, forward, or park a domain name, build or host a website, and buy an SSL certificate. And you may use Rocket Domains services when you’re signed out or are not registered as a user at all, like searching for a domain name registration availability on Rocket Domains or reading through helpful articles and updates on our website.
We gather information to provide better services to you — from determine basics like your language, to more intricate things like which device you’re using, your location, or which of our service or areas of website you’re interested in. The information we collect, and how that information is used, depends on how you use our services and how you manage your privacy settings.
When you’re registered as a user, we store information that you enter on your Rocket Domains account to provide you with the services that you need, which we treat as personal information.
This is information that you provide to us which personally identifies you, for instance, your name, business name, email and physical address, or billing details, or other data that can be reasonably linked to such information by us, such as information we tie with your Rocket Domains Account.
Even when you aren’t signed in to your Rocket Domains account, you might opt to provide us with information — like an email address to get updates about our services.
We do not trade, rent or sell your personal information to any other organization or third party, nor do we receive payment card information.
Data transfers, complaints, EU Requirements
As we maintain data at servers around the globe, your information may be processed on servers located outside of your country of origin. Irrespective of where you are from, and where your data is kept and processed, we apply the same level of safeguards described in this policy.
When we receive formal complaints, we respond by contacting the complainants and do our best to resolve them. In the event we’re not able to resolve a complaint with you directly, we work with competent regulatory and data protection authorities to reach a resolution with regards to the transfer of your data.
Where the European Union (EU) data protection law is applicable, we provide the controls in your account dashboard to, so you may exercise your right to get access to, amend, delete, and limit the processing of your data.
We process your data for the purposes described here, based on the following legal scenarios:
We ask for your consent to process your data for to provide our services and you have the right to revoke your consent at any time. For instance, we ask for your consent to provide you with updates on our services when you sign up, place an order, or subscribe. You may access these settings in your account dashboard.
(ii) Genuine interests
We process your data for our legitimate interests and those of our associates, partners, and third parties while applying suitable protections that safeguard your privacy.
For instance, we may anonymize and or encrypt data to make sure it can’t be used to identify you (non-identifiable information)
This means that we process your information in the following scenarios:
- Delivering, maintaining, and improving our services to meet your needs and requirements
- Developing new features that are useful for you
- Storing communications with you to maintain a record to provide a reliable service
- Marketing to update users about our services
- Analysing how our services are used to enhance and optimise performance and user experience
- Advertising to make our services available
- Detecting, preventing, or otherwise addressing breach, fraud, abuse, security, or technical problems
- Safeguarding the rights, property or safety of Rocket Domains, our partners, associated third parties, our users, or the public in compliance with the law
- Carrying out research to improve our offerings for our users and public
- Fulfilling obligations to regulatory and legal authorities, law, associates and partners and rights holders
- Enforcing legal claims, including investigation of potential violations of applicable Terms of Service
- Matters of public safety or policy
- Sale and transfer of business assets, mergers and acquisitions
- Where it is necessary to provide to a law enforcement agency when the information is inadvertently obtained by Rocket Domains and or appear to relate to the commission of a crime
(ii) In the provision of services
We process your information to provide a service you signed up for under a legal contract. For instance, we process your payment data when you place an order to buy a domain name, email or website hosting service.
We disclaim any intention to censor, edit, or engage in ongoing review or surveillance of communications stored on or transmitted through our facilities by customers or others. We will, however, review, delete, or block access to communications that may harm us, our users, customers, affiliates, partners, or third parties. The grounds on which Rocket Domains may take such action include, but are not limited to, actual or potential violations of the our terms and conditions and Agreements.
Please note that we may use this information collected to direct notices as well as provide you with other general information that may be of interest to you and information about our services or product offerings or the offerings of our business partners and affiliates, as well as other important information regarding your account or services at our discretion.
As any other law-abiding business, we’ll process your information when we have a legal obligation to do so, for instance, if we’re responding to legal process or a governmental request that we determine in our sole discretion to be valid and enforceable.
Third Party Advertising and Cookies
The basic user information collected is used to help us analyse Web traffic, improve the content of our Web site and improve your experience on our Web site.
We do not trade, rent or sell your personal information to others, except as detailed in this Policy. We currently contract with several online partners who use the data only on our behalf to help manage and optimize our Internet business and communications. We use the services of a marketing company to help us measure the effectiveness of our advertising and how visitors use our site. To do this, we use Action Tags and cookies provided by our marketing company on this site. The information collected by the marketing company through the use of Action Tags and cookies is not personally identifiable. The information we collect helps us learn things like what kinds of customers our site attracts, which of our products most interest our customers, and what kinds of offers our customers like to see. Although our marketing company logs the information coming from our site on our behalf, we control how that data may and may not be used.
Cookies are small text files stored in a designated file on Users’ device and contain certain data on Users’ preferences on Rocket Domains websites and other information that helps us to improve their browsing experience. There are two types of cookies: The ‘session cookies’ are erased immediately after the end of the Users’ browsing session. The ‘persistent cookies’ are not deleted when the Users quit their browser, rather they will be stored on their device for a fixed period of time. In that way, the Users’ preferences will be saved for their next visit for their convenience. These cookies are not used to store any personal information. Thus, cookies used by Rocket Domains cannot track any personal information or identify an individual user.
Cookies are used to identify Users’ devices and browsing preferences and provide features for a more user-friendly and personalized user experience, such as an easier navigation of our website. In other words, cookies use the stored information to tailor the operation of the Web application to Users’ preferences ensuring itcan respond to each User as an individual whilst making it easier for Users to use our website and services.
How Can I access my personal information?
You can access your personal information, such as your address and contact information, at anytime to correct or change any of the data shared with us when you became a customer of ROCKET DOMAINS. As a customer of ROCKET DOMAINS you can access your personal information by clicking on the “Customer Login” link at the top of any Web page. Your account information is secure and is accessible by using a password that you select. If you need assistance or have questions about correcting information you can contact us by opening a ticket in your accounts dashboard.
ROCKET DOMAINS has security measures in place to help prevent the loss, misuse and alteration of the information under our control. When you place an order online, your information, including your credit card number, is protected using Secure Socket Layer (SSL) encryption technology. This encrypts order data and is designed to aid in ensuring the accuracy and security of that customer information.
ROCKET DOMAINS does not sell products or services for purchase by children. Customers must be at least 18 years of age. Any individual under the age of 18 (“Minor”) must have a parent or guardian accept the Agreements in order for the Minor to become a Customer. If you are under 18, we strongly encourage you to use our Web site only with the involvement of a parent or guardian.
Changes to our Policy
ROCKET DOMAINS reserves the right to change this Policy simply by posting such changes on our site. We encourage you to periodically check our site for changes to this Policy since your continued use of the site following any changes to this Policy will be deemed to constitute your acceptance of such change. The operative and effective version of this Policy will be the latest version available on the site.